Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- Delivery of a product that is damaged (physically destroyed or broken) / defective (faulty or malfunctioning) condition
- Delivery of a product that is incorrect (presentation different on website) / incomplete (missing parts)
- Delivery of a product that is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only